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Chatting with an expert instead of a bot | Strategy Online

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in May
By Josh Kolm

One of the most common applications for chatbots as they boom in popularity is their ability to make product recommendations tailored to a customer’s preferences. But sometimes customers just need the personal touch only a human can provide.

http://strategyonline.ca/2017/05/04/chatting-with-an-expert-instead-of-a-bot/
 

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